The National Association of Property Buyers exists to promote higher standards and greater transparency in the UK property buying sector. While NAPB members vary in size, location and business model, they share a clear set of principles and commitments that define what it means to be part of the association.
They Are Direct Property Buyers
NAPB membership is limited to companies that buy residential property directly from sellers. Members are not estate agents or introducers. This means homeowners dealing with an NAPB member are speaking directly to the business that intends to purchase their property, with no middle parties involved.
This direct approach allows for clarity, accountability and a more straightforward transaction for sellers who may be seeking a faster or more flexible sale.
They Follow a Recognised Code of Practice
All NAPB members commit to a strict Code of Practice that has been developed in conjunction with The Property Ombudsman. This code sets clear expectations around how members must operate, from honest advertising and clear communication to fair treatment throughout the selling process.
By signing up to the Code of Practice, members demonstrate their willingness to be held to defined standards that go beyond basic legal requirements.
They Are Registered with an Independent Redress Scheme
A key requirement of NAPB membership is registration with The Property Ombudsman. This provides sellers with access to an independent dispute resolution service should a complaint arise.
This shared accountability gives consumers additional confidence and reassurance when dealing with an NAPB member.
They Commit to Transparency and Fair Treatment
NAPB members share a common commitment to being open and transparent about how their service works. This includes providing clear information about offers, timescales and any conditions attached to a sale.
Members also agree to act responsibly and avoid placing undue pressure on sellers, recognising that many homeowners who explore direct sale options may be in difficult or time sensitive circumstances.
They Choose Higher Standards Voluntarily
The property buying sector is not subject to formal statutory regulation. NAPB members choose to join a voluntary trade body and meet its requirements because they believe in raising standards across the industry.
This shared decision reflects a professional approach and a collective desire to improve trust and understanding within the market.
They Support a Not for Profit Organisation
NAPB operates on a not for profit basis, with all income reinvested into maintaining standards, supporting consumers and promoting best practice. Members share in this aim by supporting an organisation focused on long term improvement rather than commercial gain.
A Shared Commitment to Better Practice
What ultimately unites NAPB members is a shared commitment to fairness, transparency and accountability in property buying. By working to the same standards and being subject to independent oversight, members help raise expectations across the sector and provide homeowners with clearer choices when selling their property.
Through their membership of the NAPB, these companies are helping to create a safer, more supportive space for homeowners for whom the traditional estate agent route may not be suitable.
