Frequently Asked Questions

If you have any further questions please contact us here.


Is Membership Voluntary?

Yes, NAPB simply try to encourage membership from professional companies keen to promote high standards. A full list of current NAPB members can be found here.


Can You Offer Advice?

Unfortunately we can’t, but we can point you in the direction of the relevant regulator or redress scheme if you feel you have an issue that needs resolving.


How Do I Know If A Buyer Is A Member Of NAPB?

All members display our logo on their website and you can check a current list of members here.


What If I Don’t Want To Use One Of Your Members?

Consumers are free to sell their property to whomever they wish, be it a cash buying company, auction, estate agent or privately.

Should you choose to sell your property to a NAPB member, consumers will have peace of mind that they are dealing with a company that has agreed to follow a stringent set of professional standards outlined in The Property Ombudsman’s Code of Practice, with free access to an impartial and independent dispute resolution service in the event of a complaint arising.


What Should I Do If My Buyer Asks For A Fee?

We suggest that you seek professional advice through a solicitor before handing over money to anybody.

You can read a series of consumer tips for home owners thinking of selling their house quickly through a property buying agent.