Formed in 2013 by a small group of companies determined to improve standards in the quick house sale industry, the NAPB decided to make it that a mandatory requirement that all members must register with The Property Ombudsman (TPO) to ensure:
- All NAPB members follow the same professional standards outlined in TPO’s Code Of Practice
- Home owners are treated fairly and are able to make an informed choice about how to sell their home
- Home owners can access a free route to independent redress in the event of a dispute
TPOS has an excellent track record in driving huge improvements within the property sector and operates robust Codes of Practice in many areas, including the fields of Estate Agency, Lettings and Property Management.
The NAPB firmly believes that self-regulation and stringent adherence of TPO’s Code of Practice and dispute resolution process, will enable member firms to deliver a more secure service.
NAPB insists that members belong to TPOS Redress Scheme, which insists registered agents provide a fully transparent, fair and honest service to consumers looking to sell their home to a property buying company.
Potential members must demonstrate that they run a professional business (with the appropriate insurance cover in place to protect consumers) and a genuine commitment to upholding high standards in their business dealings so consumers are always treated fairly throughout the process of their house sale.
However the NAPB is not in itself a redress scheme or regulator, it can provide information to anybody who feels that they have been unfairly treated.